Synrgys Solutions
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    • Synrgys Solutions. About us.
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    • Overall Service Schedule >
      • Schedule Bloomington Normal
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    • Treadmill Repair. >
      • Treadmill Repair Bloomington, IL.
      • Treadmill Repair Champaign, IL.
      • Treadmill Repair Urbana, IL.
      • Treadmill Repair Charleston, IL.
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      • Treadmill Repair Danville, IL.
      • Treadmill Repair Decatur, IL.
      • Treadmill Repair East Moline, IL.
      • Treadmill Repair Effingham, IL
      • Treadmill Repair Galesburg, IL.
      • Treadmill Repair Kankakee, IL
      • Treadmill Repair Mattoon, IL.
      • Treadmill Repair Milan, Il
      • Treadmill Repair Moline, IL.
      • Treadmill Repair Normal, IL.
      • Treadmill Repair Peoria, IL.
      • Treadmill Repair Quad Cities
      • Treadmill Repair Rock Island, IL.
      • Treadmill Repair Silvis, IL.
      • Treadmill Repair Toledo,OH.
      • Treadmill Repair Dayton,OH.
      • Treadmill Repair Upper Arlington,OH.
    • Synrgys Solutions Service Reviews & Treadmill Repair Forum.
    • Treadmill Movers. Installation. Assembly.
  • Products
    • Residential Fitness Equipment
    • SportsArt Equipment >
      • SportsArt ECO-NATURAL™ >
        • What is ECO-NATURAL™?
        • ECO-NATURAL™ Line >
          • OL C576R
          • OL T656
          • OL N685
          • OL V886
          • OL C576U
          • OL E876
      • SportsArt ECO-POWR™ >
        • What is ECO-POWR™?
        • ECO-POWR™ Line >
          • OL G690
          • OL G886
          • OL G576U
          • OL G876
          • OL G576R
          • OL G510
      • SportsArt SENZA™ >
        • What is SENZA™?
        • SENZA™ Line >
          • Status SENZA™ >
            • OL C576R-16
            • OL T656-19
            • OL V886-16
            • OL C576U-16
            • OL E876-16
          • Other SENZA™ >
            • SportsArt T655L-19
            • SportsArt E845S Elliptical Trainer
            • Product T645
            • SportsArt E875-19
            • Product T645 LED
            • SportsArt T645 Treadmill
      • SportsArt Lineup >
        • SportsArt C510
        • SportsArt G845 Elliptical Trainer
        • SportsArt A991 Adjustable Bench FID
        • SportsArt DF205 Dual Bicep Tricep
        • SportsArt C535R Recumbent Bike
        • SportsArt DS972 Functional Trainer
        • SportsArt G545R Eco Powr Recumbent Bike
        • SportsArt A983 Smith Machine
        • SportsArt A995 Crunch Bench
        • SportsArt A993 Hyperextension
        • SportsArt A994 VKR Chin Dip
    • LifeSpan Fitness equipment >
      • Workplace Fitness Equipment >
        • Product E2i
        • LifeSpan Fitness TR5000i Treadmill
        • Product TR5500i
        • Product TR6000i >
          • Product TR6000iTEST
        • Product TR1200i
        • Product TR4000i
      • Body Solid Fitness Equipment >
        • Body Solid Olympic Rubber Bumper Plate Set
        • Body Solid Olympic Cast Iron Weight Plates
      • Fitness Accessories
    • Treadmills
    • G-Plates >
      • G Plate Vibration Plate.G Mini.
      • G Plate Vibration Plates. >
        • G Plate Home & Light Commercial Whole Body Vibration Equipment. >
          • G Mini Home Whole Body Vibration Equipment.
    • Helix Lateral Trainer. >
      • Helix Lateral Trainer. HLT3000.
      • Helix Lateral Trainer. HLT3500.
      • Helix Lateral Trainer. Quote Request.
    • Hotels and Hospitality
    • Plates and Dumbbells
    • Fitness. Cardio.
  • Service Request.
  • Request a Quote
  • FAQs
  • Warranty
    • Return Policy
  • Privacy Policy
  • Synrgys Speak
  • Subscribe to Synrgys Podcasts. Free Loot For You.
  • Free Custom Layout & Design Service.
    • Multi-Family Fitness Room Refit
  • LifeFitness Center Trial SportsArt C510
  • Lifespanm
    • OL TR1200i Color Folding Treadmill
    • OL LifeSpan Treadmill Mat
    • OL LifeSpan C3-DT5 Bike Desk
    • OL LifeSpan CT-DT3 Under Bike Desk w/ Console
    • OL LifeSpan Unity Junior Pedal Desk
    • OL LifeSpan TR5000-DT7 Treadmill Desk
    • OL LifeSpan TR5000-DT5 Treadmill Desk
    • OL LifeSpan TR5000-DT3 Under Desk Treadmill
    • OL LifeSpan TR1200-DT7 Treadmill Desk
    • OL LifeSpan TR1200-DT5 Treadmill Desk
    • OL LifeSpan TR1200-DT3 Under Desk Treadmill w/ Bluetooth
    • OL LifeSpan Solo Under Desk Bike
    • OL LifeSpan Airsoft Standing Board
    • OL LifeSpan PD1000 MyStride Activity Monitor
    • OL LifeSpan BPM 1000i Blood Pressure Motor
    • OL LifeSpan Treadmill Belt Lubricant
    • OL LifeSpan SP1000 Stretch Partner
    • OL LifeSpan Unity Bike Desk
    • OL LifeSpan C7000i Commercial Upright Bike
    • OL LifeSpan C5i Upright Bike

For Fast Service or Repair, Call 888.503.6620 ext 6

Commercial Equipment

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 Residential Equipment

Treadmills
Elliptical Trainers
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Rowers
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weight machines
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Used/Remanufactured
​Equipment

Synrgys Solutions Return Policy

Repair Parts:
Repair parts that we provide can be returned for a refund in accordance with the following stipulations, rules, time limits and other limitations. The majority of these policies are the policies of parts suppliers and are subject to change from time to time.  Synrgys Solutions does its best to stay up to date with changes in policies, but makes no guarantee to that affect, as we are not always notified about changes in return policy  from our many suppliers.
Customer purchased/acquired parts and supplies: Any issues, including returns or refunds for repair parts and products that customers acquired themselves, must be addressed with the place of purchase.  Synrgys Solutions is happy to assist with these matters,  but has no official position and no responsibility for any customer supplied parts or product, or the fit, function or suitability of any such items.  ***** Please note, that Synrgys Solutions is not responsible for the fit or function of any part or product not supplied or acquired by Synrgys Solutions. In the event that a Synrgys Solutions Technician arrives for a service or repair and is unable to proceed or complete the repair, because of issues or problems with customer supplied parts, full labor charges still apply and in the event a follow up service or repair call is needed, additional trip charges and, potentially, additional labor charges will apply.  We do our best to keep your costs as low as possible.  We also pay our technicians for their valuable time.
  • A Return Authorization (RA) must be requested within 30 days of receipt of the parts or product.
  • A Return Authorization (RA) for any Electronic Parts must be requested within 15 days of receipt of the parts or product.
  • To request a Return Authorization, call 888.503.6620 ext 2.
  • Returns are subject to the specific conditions of the specific parts supplier that provided the parts.  We generally use Original Equipment Manufacturer (OEM) parts or OEM/OEM Quality parts from secondary suppliers.  These suppliers have the following guidelines:
  • Electronic parts (such as circuit boards, control boards, video cards, consoles, console buttons) may be returned if the parts packaging is un-opened and the part was never installed.  If the electronic parts packaging was opened, it cannot be returned.  In some cases, opened electronic parts may be returned subject to a Bench Test Fee of $85.00.
  • Returned parts are subject to a 20-30% restocking fee.  Electronic parts are subject to a 30% re-stock fee.
  • Returned parts must be shipped with shipping charges paid.
  • No shipping charges are refunded whatsoever.
  • Refused or un-deliverable parts packages will be subject to return shipping, usually at Collect Shipping rates.  This shipping charge will be deducted from any refund amount due.
  • Parts, once installed, are not returnable.
  • Refunds are processed and issued as quickly as possible after the parts supplier has received and issued the any refund that may be due.  This may take up to 90 days.

Defective Parts:
Parts problems are very rare, but they do occur.  We handle these problems with our parts suppliers and do our best to get things right as quickly as possible.  We are subject to parts supplier policies the same as all other customers.
Once we are notified of defective parts or discover them ourselves, we will contact the supplier and notify them of the defective parts.
We will need pictures of the defective part, the defective part packaging, and other information that will help to communicate the defective nature of the part.  In most cases, Synrgys Solution'  Technicians take care of these matters; however, in cases where parts ship direct to the customer and the customer discovers the defective part, then we will ask for this assistance to speed the process.
Defective Parts  problems are usually solved by the supplier.
Synrgys Solutions handles everything with defective parts.  The biggest inconvenience is time, as it takes some suppliers 30-90 days to get these things straightened out.

Equipment.
Residential, Light Commercial, and Commercial products and accessories purchases typically cannot be cancelled, are non-refundable and non-returnable once a paid order has been placed.
A paid order is an order placed with an accompanying deposit or payment in full.
If Synrgys Solutions has accepted a customers paid order but not yet placed he paid order with the manufacturer or supplier of the equipment, then we can stop the process an issue a refund.  After we have placed our paid order with the supplier, it cannot be cancelled, refunded, or returned.

Defective Equipment and accessories:  Synrgys Solutions handles all problems with new or used equipment in accordance with the warranty in affect at the time of purchase.  See below.

Synrgys Solutions Warranty Specifications
This warranty covers equipment sold as refurbished or re-manufactured. Used equipment sold as "cleaned and serviced" typically is sold as is with no warranty of any kind expressed or implied.  New equipment sales are covered by the manufacturers' warranty.

About Synrgys Solutions' Parts & On-Site Labor Warranty:
  • The Warranty period starts the day the machine in delivered to your home or business.
  • The Warranty is directly through Synrgys Solutions providing convenience for the customer.
  • If there are defects on arrival, please let us know within 3 days of delivery, as we will fix the defect and restart the warranty once the defect is fixed.
  • The warranty is non-transferable and only valid to the original purchaser from Synrgys Solutions..
  • For warranty service in Central Illinois and surrounding areas or Northwest Ohio, we will send one of our fitness repair technicians to your location to fix your machine.
  • For Warranty service throughout the United States, Canada, and internationally,  we have a network of fitness technicians that we will send to your home  or business to diagnose and repair.
  • It will usually take about 7-10 days after we are notified for the service technician to come to your home or business to diagnose in the US and Canada. International times vary.
Residential or Commercial?
If the machine is being used by a business or in any commercial environment (a gym, hotel, apartment complex, club, etc),or for any business setting (private training studio in your home) or in any place where more than your immediate family uses the equipment, then you need a commercial warranty.  If the machine is used in a home or residence, by only the immediate family living there, then the 'residential' warranty will apply. Please contact us if you are not sure  which option will apply to you.
 
Location:
 
If outside the United States or Canada then you need an international warranty.  International warranties vary by country. Please contact us, Service@Synrgys.com, about your international warranty application.
Warranty Coverage
What is covered.
  • Machine/parts  failure  caused by normal wear and tear.
  • 100% of labor costs and unlimited on –site technician diagnostic and repair visits for faults reported during the warranty coverage period.. 
  • 100% parts such as structural moving parts, bearings, pulleys, cables, motors, batteries, etc. (non-covered parts: headphone jacks and hookups, mobile device connections).
  • Wear items such as treadmill walking belts, drive belts, decks, track wheels, pedals, straps, upholstery and covers.
  • Internal software issues including error codes, program malfunctions, console  resets.
What is Not Covered.
The warranty will cover all issues that are not listed below. Please contact us prior to your purchase if you are unsure if you will be covered.
  • Headphone connections, 3.5mm jacks, mobile device connections and connectivity.
  • Software updates and/or proprietary code functions, application interoperability (android or ios app integration)
  • Any issue caused by the user engaging in an activity which the operational manual specifically warns against doing.
  • Any issue caused by the user disassembling, or reassembling the machine.
  • Warranty Service outside the United States / Canada. Our Warranty is only valid in the United States / Canada only. If you are outside the United States/Canada, please contact us about an international warranty before you purchase.
  • Any Water, Fire, Heat, or Wind Damage.
  • Cosmetic Defects. If there are any cosmetic concerns you have about your product, please contact us within 3 days of receiving your machine, and we will address them then.
The following will void the warranty instantly: 
  • Failing to perform proper owner level routine service, as described in the manufacturer's owners manual,  on the equipment according to the manufacturer’s requirements. 
  • Any performance issue or parts failure caused by improper power supply: non-dedicated 20 amp circuit for commercial machines in a commercial or residential setting; using a bypass such as an extension cord to power the machine,  or directly caused by a person while accessing electrical components of the machine by disassembling parts or covers.
  • The machine being left in an outdoor setting. Leaving the machine outdoors causes the machine to wear and deteriorate significantly quicker than indoors and is not recommended. Use of the machine in a garage setting is covered by the warranty. 
  • The Warranty does not cover Total Loss. If the product, or major parts to the machine, are reported as stolen/missing the warranty is void.
  • The 'residential' warranty will become void if the machine is used in a commercial setting or any setting where more than the purchaser’s immediate family is using the equipment, for example, home based training studios..
New Equipment Warranty
All new equipment we sell includes a warranty covered by the manufacturer. The warranty paperwork will be included when you receive your machine. We have the warranty time period posted in the product details page. We can assist with any questions you may have, but the manufacturer will be your best source.



For DIY Repairs...

Call us for free technical advice and check out Fitness Repair Parts for your parts and supplies.
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Copyright @ 2010-2018 Synrgys Solutions. All Rights Reserved.
Synrgys Solutions BBB Business Review
  • Home
    • Contact
    • Synrgys Solutions. About us.
    • Mission.
  • Service.
    • Overall Service Schedule >
      • Schedule Bloomington Normal
      • Schedule Quad Cities
    • Treadmill Repair. >
      • Treadmill Repair Bloomington, IL.
      • Treadmill Repair Champaign, IL.
      • Treadmill Repair Urbana, IL.
      • Treadmill Repair Charleston, IL.
      • Treadmill Repair Coal Valley, Il
      • Treadmill Repair Danville, IL.
      • Treadmill Repair Decatur, IL.
      • Treadmill Repair East Moline, IL.
      • Treadmill Repair Effingham, IL
      • Treadmill Repair Galesburg, IL.
      • Treadmill Repair Kankakee, IL
      • Treadmill Repair Mattoon, IL.
      • Treadmill Repair Milan, Il
      • Treadmill Repair Moline, IL.
      • Treadmill Repair Normal, IL.
      • Treadmill Repair Peoria, IL.
      • Treadmill Repair Quad Cities
      • Treadmill Repair Rock Island, IL.
      • Treadmill Repair Silvis, IL.
      • Treadmill Repair Toledo,OH.
      • Treadmill Repair Dayton,OH.
      • Treadmill Repair Upper Arlington,OH.
    • Synrgys Solutions Service Reviews & Treadmill Repair Forum.
    • Treadmill Movers. Installation. Assembly.
  • Products
    • Residential Fitness Equipment
    • SportsArt Equipment >
      • SportsArt ECO-NATURAL™ >
        • What is ECO-NATURAL™?
        • ECO-NATURAL™ Line >
          • OL C576R
          • OL T656
          • OL N685
          • OL V886
          • OL C576U
          • OL E876
      • SportsArt ECO-POWR™ >
        • What is ECO-POWR™?
        • ECO-POWR™ Line >
          • OL G690
          • OL G886
          • OL G576U
          • OL G876
          • OL G576R
          • OL G510
      • SportsArt SENZA™ >
        • What is SENZA™?
        • SENZA™ Line >
          • Status SENZA™ >
            • OL C576R-16
            • OL T656-19
            • OL V886-16
            • OL C576U-16
            • OL E876-16
          • Other SENZA™ >
            • SportsArt T655L-19
            • SportsArt E845S Elliptical Trainer
            • Product T645
            • SportsArt E875-19
            • Product T645 LED
            • SportsArt T645 Treadmill
      • SportsArt Lineup >
        • SportsArt C510
        • SportsArt G845 Elliptical Trainer
        • SportsArt A991 Adjustable Bench FID
        • SportsArt DF205 Dual Bicep Tricep
        • SportsArt C535R Recumbent Bike
        • SportsArt DS972 Functional Trainer
        • SportsArt G545R Eco Powr Recumbent Bike
        • SportsArt A983 Smith Machine
        • SportsArt A995 Crunch Bench
        • SportsArt A993 Hyperextension
        • SportsArt A994 VKR Chin Dip
    • LifeSpan Fitness equipment >
      • Workplace Fitness Equipment >
        • Product E2i
        • LifeSpan Fitness TR5000i Treadmill
        • Product TR5500i
        • Product TR6000i >
          • Product TR6000iTEST
        • Product TR1200i
        • Product TR4000i
      • Body Solid Fitness Equipment >
        • Body Solid Olympic Rubber Bumper Plate Set
        • Body Solid Olympic Cast Iron Weight Plates
      • Fitness Accessories
    • Treadmills
    • G-Plates >
      • G Plate Vibration Plate.G Mini.
      • G Plate Vibration Plates. >
        • G Plate Home & Light Commercial Whole Body Vibration Equipment. >
          • G Mini Home Whole Body Vibration Equipment.
    • Helix Lateral Trainer. >
      • Helix Lateral Trainer. HLT3000.
      • Helix Lateral Trainer. HLT3500.
      • Helix Lateral Trainer. Quote Request.
    • Hotels and Hospitality
    • Plates and Dumbbells
    • Fitness. Cardio.
  • Service Request.
  • Request a Quote
  • FAQs
  • Warranty
    • Return Policy
  • Privacy Policy
  • Synrgys Speak
  • Subscribe to Synrgys Podcasts. Free Loot For You.
  • Free Custom Layout & Design Service.
    • Multi-Family Fitness Room Refit
  • LifeFitness Center Trial SportsArt C510
  • Lifespanm
    • OL TR1200i Color Folding Treadmill
    • OL LifeSpan Treadmill Mat
    • OL LifeSpan C3-DT5 Bike Desk
    • OL LifeSpan CT-DT3 Under Bike Desk w/ Console
    • OL LifeSpan Unity Junior Pedal Desk
    • OL LifeSpan TR5000-DT7 Treadmill Desk
    • OL LifeSpan TR5000-DT5 Treadmill Desk
    • OL LifeSpan TR5000-DT3 Under Desk Treadmill
    • OL LifeSpan TR1200-DT7 Treadmill Desk
    • OL LifeSpan TR1200-DT5 Treadmill Desk
    • OL LifeSpan TR1200-DT3 Under Desk Treadmill w/ Bluetooth
    • OL LifeSpan Solo Under Desk Bike
    • OL LifeSpan Airsoft Standing Board
    • OL LifeSpan PD1000 MyStride Activity Monitor
    • OL LifeSpan BPM 1000i Blood Pressure Motor
    • OL LifeSpan Treadmill Belt Lubricant
    • OL LifeSpan SP1000 Stretch Partner
    • OL LifeSpan Unity Bike Desk
    • OL LifeSpan C7000i Commercial Upright Bike
    • OL LifeSpan C5i Upright Bike